Terms of Use

These Terms of Use (the “Terms”) govern your access to and use of the Queryable application and related services (the “Service”) at queryable.digital and app.queryable.digital. By creating an account or using the Service you agree to these Terms and to our Privacy Policy · Terms of Use. If you do not agree, do not use the Service.

01Acceptance & who we are

Queryable (“Queryable”, “we”, “us” or “our”) is a product operated by Orion Tech. You can reach us at contact@oriontech.me.

If you use the Service on behalf of a company or other organization, you represent that you have authority to bind that organization, and “you” refers to both you and the organization. These Terms, together with the Privacy Policy · Terms of Use and any plan or order terms you accept at purchase, form the entire agreement between you and us regarding the Service.

02The Service

Queryable connects to the tools your team already uses — such as meeting platforms, chat, email, calendars, documents, code repositories and CRMs — and turns their content into a single, searchable team memory. Depending on your plan and the integrations you enable, the Service can capture and transcribe meetings, generate summaries, action items and key terms, and answer questions across the content you connect.

We are continuously improving the Service and may add, change or remove features. If a change materially reduces the core functionality of a paid plan, we will notify you and you may cancel as described in Plans, billing & cancellation.

03Eligibility & accounts

• You must be at least 16 years old (or the minimum age required in your jurisdiction) and capable of entering a binding contract to use the Service.
• You must provide accurate registration information and keep it up to date.
• You are responsible for all activity under your account and for keeping your credentials and integration authorizations secure. Notify us promptly at contact@oriontech.me if you suspect unauthorized access.
• Workspace administrators may control settings, integrations and member access for their workspace; members of a workspace understand that content they connect may be searchable by other members according to the workspace's configuration.

04Plans, billing & cancellation

The Service is offered under free and paid plans, described on our pricing page. Paid plans include usage allowances (such as monthly meeting-hours and document limits) that apply for each billing cycle and do not roll over unless stated otherwise.

• Billing. Paid subscriptions are billed in advance on a recurring basis (monthly or annually, as selected) through our payment provider. You authorize us to charge the payment method on file for the subscription and applicable taxes.
• Price changes. We may change prices with prior notice; changes apply from your next billing cycle. If you do not agree, you may cancel before the change takes effect.
• Cancellation. You may cancel at any time from your account settings. Cancellation takes effect at the end of the current billing period, and you retain access until then. Except where required by applicable law (including Art. 49 of the Brazilian Consumer Protection Code, which grants a 7-day withdrawal right for online purchases), fees already paid are non-refundable.
• Non-payment. If a payment fails, we may downgrade or suspend the paid features of your account after reasonable notice.

05Connected services & integrations

The Service works by accessing third-party services you choose to connect (such as Google, Microsoft, Slack, GitHub, HubSpot or WhatsApp) through the permissions you grant. You represent that you are authorized to connect each service and to give Queryable access to its content — including where that content belongs to your organization. You can disconnect any integration at any time from your account settings, which revokes our ongoing access.

Your use of each connected service remains governed by that service’s own terms, and you are responsible for complying with them. We are not responsible for changes third-party providers make to their APIs or policies that affect an integration’s availability or behavior.

06Your content & recording consent

You retain all rights to the content you connect to or create in the Service (“Your Content”). You grant us a limited, worldwide, non-exclusive license to host, process, transcribe, index, analyze, display and transmit Your Content solely to operate, secure and improve the Service for you, as described in our Privacy Policy · Terms of Use. We do not sell Your Content and do not use it to train third-party foundation models.

Recording & participant consent. When you use Queryable to record or transcribe meetings, calls or conversations, you are responsible for complying with applicable recording and wiretap laws and for obtaining any consent or providing any notice required from participants — requirements vary by country and, in some places, all parties must consent. You must also have a lawful basis, under the LGPD, GDPR or other applicable data-protection law, to share with Queryable any personal data contained in Your Content (see Data protection).

You represent that Your Content and your use of it in the Service do not violate any law or third-party right, including intellectual-property, privacy and confidentiality rights.

07Acceptable use

You agree not to, and not to allow others to:

• Use the Service to violate any law or third-party right, including recording conversations without legally required consent or notice;
• Upload or connect content that is unlawful, or that you do not have the right to process through the Service;
• Probe, scan, disrupt or circumvent the security or access controls of the Service, or access accounts or data belonging to others;
• Reverse engineer, decompile or copy the Service, or access it to build a competing product;
• Resell, sublicense or provide the Service to third parties as a service bureau without our written agreement;
• Use automated means to scrape the Service, overload it, or exceed usage allowances through technical circumvention;
• Misrepresent AI-generated output as a verbatim record, or use the Service to harass, stalk or surveil individuals.

We may investigate violations and suspend or terminate access as described in Suspension & termination.

08AI-generated output

Transcripts, summaries, action items, key terms and answers are produced by automated systems, including third-party large-language-model providers, and may contain errors, omissions or inaccuracies. Output is an aid to your work, not a verbatim record and not professional (legal, financial, medical or other) advice. You are responsible for reviewing output before relying on it or sharing it, and for the decisions you make based on it. Automated output is not used to make decisions with legal or similarly significant effects on you.

09Intellectual property

The Service — including its software, design, interface, branding and documentation — is owned by us or our licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service according to these Terms and your plan. No rights are granted except as expressly stated here. If you send us feedback or suggestions, you grant us a free, perpetual license to use them without obligation to you.

10Data protection (LGPD & GDPR)

We process personal data as described in our Privacy Policy · Terms of Use, in compliance with Brazil’s Lei Geral de Proteção de Dados (Law No. 13.709/2018 — “LGPD”) and, where applicable, the EU/UK GDPR.

• Roles. For account, billing and usage data, Orion Tech acts as the controller (controladora). For the content you connect from third-party services — meetings, messages, emails, files and similar — you or your organization act as the controller and Queryable acts as the processor/operator (operadora), processing that content only on your documented instructions to provide the Service.
• Your obligations as controller. You are responsible for having a valid legal basis under Art. 7 of the LGPD (or Art. 6 of the GDPR) for the personal data in Your Content, for honoring data subjects’ rights with respect to it, and for any notices or consents owed to the individuals whose data you connect.
• Our obligations. We apply technical and organizational security measures, bind our subprocessors (hosting, storage, AI/LLM, authentication, payments, analytics) to equivalent obligations, assist you in responding to data-subject requests, and notify you of security incidents involving Your Content as required by law.
• Data subject rights. Individuals may exercise the rights in Art. 18 of the LGPD (and Arts. 15–22 of the GDPR, where applicable) — including confirmation, access, correction, anonymization, portability, deletion and information about sharing — by emailing contact@oriontech.me. Data subjects may also petition the Brazilian national authority (ANPD).
• International transfers. Data may be processed outside Brazil or the EEA under appropriate safeguards, as described in the Privacy Policy and in accordance with Arts. 33–36 of the LGPD.

11Third-party services

The Service interoperates with and depends on third-party services — including the integrations you connect, our cloud infrastructure, and AI model providers. Third-party services are governed by their own terms and privacy policies, and we are not responsible for their content, availability or practices. References to third-party products on our site are for identification; their trademarks belong to their respective owners, and no affiliation or endorsement is implied.

12Suspension & termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access, with notice where practicable, if you materially breach these Terms, create legal or security risk, or fail to pay amounts due; where the breach is curable, we will give you a reasonable opportunity to cure it. We may also discontinue the Service with reasonable advance notice, in which case we will refund any prepaid fees for the period after discontinuation.

Upon termination, your license to use the Service ends. We handle deletion of your data as described in the Privacy Policy. Sections that by their nature should survive — including Intellectual property, Disclaimers, Limitation of liability, Indemnification and Governing law — survive termination.

13Disclaimers

To the maximum extent permitted by applicable law, the Service is provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted, error-free or secure, that output will be accurate or complete, or that any integration will remain available. Nothing in these Terms excludes warranties or rights that cannot be excluded under applicable law, including mandatory consumer rights under the Brazilian Consumer Protection Code where it applies to you.

14Limitation of liability

To the maximum extent permitted by applicable law: (a) neither party is liable for indirect, incidental, special, consequential or punitive damages, or loss of profits, revenue, data or goodwill; and (b) our total aggregate liability arising out of or relating to the Service is limited to the amounts you paid us for the Service in the 12 months preceding the event giving rise to the claim (or, for free plans, to a nominal amount permitted by law).

These limitations do not apply to liability that cannot be limited under applicable law — including liability arising from willful misconduct or gross negligence, or mandatory liability under consumer-protection or data-protection law (including the LGPD).

15Indemnification

If you use the Service on behalf of an organization or otherwise outside a consumer relationship, you agree to defend and indemnify us against third-party claims arising from Your Content, your breach of these Terms, or your violation of law — including claims by meeting participants that recording or processing occurred without legally required consent or notice — except to the extent the claim results from our own breach of these Terms or of applicable law.

16Governing law & disputes

These Terms are governed by the laws of the Federative Republic of Brazil. Disputes will be submitted to the competent courts in Brazil; if you are a consumer, mandatory venue rules in your favor (such as the courts of your domicile under the Brazilian Consumer Protection Code) prevail. Before starting a formal dispute, we encourage you to contact us at contact@oriontech.me — most issues can be resolved quickly and informally.

17Changes to these terms

We may update these Terms from time to time. When we do, we will post the updated version on this page and revise the “Last updated” date above. If the changes are material, we will provide a more prominent notice through the Service or by email before they take effect. Your continued use of the Service after the changes take effect constitutes acceptance; if you do not agree, you may cancel your account before the effective date.

18General provisions & contact

If any provision of these Terms is held unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition or sale of assets. Notices to you may be given through the Service or to the email on your account.

Questions about these Terms? Contact us at contact@oriontech.me. Queryable is operated by Orion Tech.